---
title: Create and manage automations
description: Enable, pause, inspect, and customize the email content of supported Runner automations.
---

Use automation controls to decide which available workflows may run and what supported customer emails should contain.

> **Conditional:** The current page manages Runner-provided automation cards; it does not present a blank workflow builder for creating any arbitrary automation. Email editing appears only on supported cards.

## Entry path

Open a store project → **More** → **Automations** → choose a card.

## Before you start

- Read the automation description and trigger before enabling it.
- Confirm the current plan allows the automation.
- For customer email, verify sender, subject, variables, links, and brand details before saving.
- Saving a template changes its stored configuration; it does not send a test or customer email by itself.

## Card controls and click results

| Control | What happens after you select it |
| --- | --- |
| Switch on | Changes the requested status to **Live**. Future matching triggers can start the automation. |
| Switch off | Changes the requested status to **Paused**. New matching triggers should not start it. |
| Info button | Opens the automation description, status, category, availability reason, and last-run time. |
| Email edit button | Opens **Compose email** when the card has a customizable template. |

> **Screen size:** The Info and email edit buttons are shown on wider desktop layouts. If they are absent on a phone-sized screen, use a wider window before following the steps below.

## Email controls and click results

| Control | What happens after you select it |
| --- | --- |
| **From** | Changes the stored sender value for this template. |
| **Subject** | Edits the email subject. |
| **Body** | Edits the email content. |
| **Insert variable** | Opens the supported placeholders and inserts the selected one at the current position. |
| **Preview** | Renders a preview of the current draft; it does not send the email. |
| Logo URL and accent color | Updates the branding inputs used by the template. |
| **Save** | Stores the current email settings and changes **Unsaved** to **Saved** after success. |
| Preview **Retry** | Tries to render the current draft again after a preview failure. |

## Enable and customize safely

1. Select the info button and confirm when the automation runs.
2. If an email edit button is available, open **Compose email**.
3. Edit the subject and body in plain customer-facing language.
4. Insert only variables offered by the menu.
5. Select **Preview** and check the rendered content.
6. Return to **Edit** if anything is missing or unclear.
7. Select **Save** and wait for **Saved**.
8. Close the composer, then turn on the card switch only when the trigger and message are ready.
9. Return later to check the **Last run** value; a **Live** badge alone does not prove execution.

## Troubleshooting

| State | Meaning and next step |
| --- | --- |
| **Unsaved** | The draft differs from the stored template. Save or close without relying on the draft. |
| **Saved** | The current template settings were stored. No email was sent by the save action. |
| Preview failed | Select **Retry**. If it repeats, check variable syntax and preserve your draft before reloading. |
| Email template not found | This card has no retrievable customization. Close the dialog and reload the library. |
| Toggle blocked | Check **Blocked by plan**, **Coming soon**, or the availability reason on the card. |

## Related guides

- [Automations](./automations)
- [Media Library](./media-library)
- [Troubleshoot data and publication](../analytics-and-seo/troubleshoot-data-and-publication)