---
title: Help and reference
description: Identify Runner states, recover from common problems, find support, and understand product terms.
---

Start here when you know the outcome you want but the current screen does not match it.

| Situation | Guide |
| --- | --- |
| A button is disabled, a page is empty, an entry is missing, or Runner asks you to load the latest version | [States and availability](./states-and-availability.mdx) |
| A Runner chat task is waiting, stopped, or failed | [Troubleshoot Runner tasks](./troubleshoot-runner-tasks.mdx) |
| The storefront build or preview is wrong | [Troubleshoot storefront builds](./troubleshoot-storefront-builds.mdx) |
| Publishing, checkout, or an app is not working | [Troubleshoot publishing, checkout, and apps](./troubleshoot-publishing-checkout-apps.mdx) |
| You need a person or want to report a problem | [Support and community](./support-and-community.mdx) |
| You want to review Runner product updates | [Changelog](./changelog.mdx) |
| You have a short product question | [FAQ](./faq.mdx) |
| A Runner term is unfamiliar | [Glossary](./glossary.mdx) |