---
lastModified: 2026-09-10
title: Accounts, billing, and chat
description: Find exact Runner sign-in, workspace, billing, chat, task, upload, and voice errors and the next safe recovery step.
---

Match the message below to the action you were taking. Names, counts, and provider names in braces stand for the value shown in your error. Some server or provider errors include additional text: keep that text when asking for help.

If the same error returns after one appropriate retry, use [Support and community](/en/guides/help-and-reference/support-and-community). Include the page or conversation URL, workspace/store, exact error, approximate time, action, and what you checked. Remove passwords, sign-in codes, tokens, full payment details, and customer information. A support report is not sent until its submission succeeds.

## Find the recovery guide

- [Email sign-in](/en/guides/help-and-reference/error-playbook-account-and-chat/email-sign-in)
- [Account settings and connected sign-in accounts](/en/guides/help-and-reference/error-playbook-account-and-chat/account-settings-and-connected-sign-in-accounts)
- [Avatar upload and generation](/en/guides/help-and-reference/error-playbook-account-and-chat/avatar-upload-and-generation)
- [Workspace access and invitations](/en/guides/help-and-reference/error-playbook-account-and-chat/workspace-access-and-invitations)
- [Creating, opening, and managing stores](/en/guides/help-and-reference/error-playbook-account-and-chat/creating-opening-and-managing-stores)
- [Credits and subscription requirements](/en/guides/help-and-reference/error-playbook-account-and-chat/credits-and-subscription-requirements)
- [Checkout, billing portal, and failed payments](/en/guides/help-and-reference/error-playbook-account-and-chat/checkout-billing-portal-and-failed-payments)
- [Opening, sending, and managing chats](/en/guides/help-and-reference/error-playbook-account-and-chat/opening-sending-and-managing-chats)
- [Runner stopped or its reply is missing](/en/guides/help-and-reference/error-playbook-account-and-chat/runner-stopped-or-its-reply-is-missing)
- [Stopping work](/en/guides/help-and-reference/error-playbook-account-and-chat/stopping-work)
- [Task actions and approvals](/en/guides/help-and-reference/error-playbook-account-and-chat/task-actions-and-approvals)
- [Attachments and document processing](/en/guides/help-and-reference/error-playbook-account-and-chat/attachments-and-document-processing)
- [Screenshots, canvas images, and prompt refinement](/en/guides/help-and-reference/error-playbook-account-and-chat/screenshots-canvas-images-and-prompt-refinement)
- [Voice input](/en/guides/help-and-reference/error-playbook-account-and-chat/voice-input)
- [Feedback, clipboard, and notifications](/en/guides/help-and-reference/error-playbook-account-and-chat/feedback-clipboard-and-notifications)
- [Skill drafts and files](/en/guides/help-and-reference/error-playbook-account-and-chat/skill-drafts-and-files)
- [Research saved panels and sharing](/en/guides/help-and-reference/error-playbook-account-and-chat/research-saved-panels-and-sharing)
- [API key creation, copying, and revocation](/en/guides/help-and-reference/error-playbook-account-and-chat/api-key-creation-copying-and-revocation)
- [Recovering a deleted store](/en/guides/help-and-reference/error-playbook-account-and-chat/recovering-a-deleted-store)
- [AppSumo activation](/en/guides/help-and-reference/error-playbook-account-and-chat/appsumo-activation)

## Related guidance

- [Troubleshoot Runner tasks](/en/guides/help-and-reference/troubleshoot-runner-tasks)
- [Task states and details](/en/guides/work-with-runner/task-states-and-details)
- [Support and community](/en/guides/help-and-reference/support-and-community)