---
lastModified: 2026-09-10
title: "We couldn't activate that code. Check it and try again; you haven't been charged."
description: "Resolve Runner errors for appsumo activation: meaning, safe recovery steps, and how to verify the result."
---

## AppSumo activation

**Messages you may see**

- `We couldn't activate that code. Check it and try again; you haven't been charged.`

The activation form could not activate the submitted code. This fallback message says you have not been charged; preserve any more specific error shown.

1. Check the code against your purchase record and enter it again without a typo.
2. Check the intended account and workspace before retrying activation.
3. If activation still fails, contact support with the purchase reference and exact error. Do not post the full redemption code publicly.

**Check:** Runner shows the activation confirmation and the expected lifetime plan in your workspace.

## If the error returns

Contact [Support and community](/en/guides/help-and-reference/support-and-community) after one appropriate retry. Include the exact error, page or conversation URL, workspace/store, approximate time, and what you checked. Remove sign-in codes, credentials, payment details, and customer information.

[All account and chat errors](/en/guides/help-and-reference/error-playbook-account-and-chat)