---
lastModified: 2026-09-10
title: "Message not sent. Try again."
description: "Resolve Runner errors for opening, sending, and managing chats: meaning, safe recovery steps, and how to verify the result."
---

## Opening, sending, and managing chats

**Messages you may see**

- `Couldn't start the conversation. Your message is kept — try again.`
- `We couldn't delete that conversation — it's still here, try again.`
- `We couldn't open a new conversation — your current one is untouched, try again.`
- `Message not sent. Try again.`
- `Please sign in to send messages. Try refreshing the page.`
- `Couldn't open this chat. Your messages are safe — try again.`
- `Couldn't load your chats — try again.`
- `Failed to delete chat`
- `Couldn't rename this chat — the old name stays. Try again.`
- `Couldn’t open a new chat. Try again.`
- `Queue action failed. Try again.`
- `Your answer didn't reach the agent. Try again.`
- `Failed to send message. Please try again.`

A failed send or queue action needs checking the original conversation before resubmitting. A failed question answer can leave Runner waiting for your input.

1. Keep a copy of your unsent message or answer. Reopen the original chat and check the latest messages and queued items.
2. If asked to sign in, refresh and sign in again before sending.
3. If the message or answer did not arrive, use its retry or submit control once. If it is already present, do not send a duplicate.
4. For queue, rename, or delete failures, reload the chat list or queue and retry only the change that is still missing. For new-conversation failures, keep the retained input, check the chat list, and retry opening a new chat once if none was created.

**Check:** Your message or answer is visible, the task moves out of its waiting state, or the intended queue/list change is visible.

## If the error returns

Contact [Support and community](/en/guides/help-and-reference/support-and-community) after one appropriate retry. Include the exact error, page or conversation URL, workspace/store, approximate time, and what you checked. Remove sign-in codes, credentials, payment details, and customer information.

[All account and chat errors](/en/guides/help-and-reference/error-playbook-account-and-chat)