---
lastModified: 2026-09-10
title: "We couldn't bring this store back — it's still in Recently deleted. Try again."
description: "Resolve Runner errors for recovering a deleted store: meaning, safe recovery steps, and how to verify the result."
---

## Recovering a deleted store

**Messages you may see**

- `We couldn't bring this store back — it's still in Recently deleted. Try again.`

Runner could not confirm recovery; the store remains in Recently deleted according to this message.

1. Reopen Recently deleted and check whether the store is still there.
2. Select recovery again only for the intended store.
3. After recovery succeeds, allow the fresh workspace a few minutes to come online. If recovery keeps failing, contact support with the store URL and deletion/recovery time.

**Check:** The store leaves Recently deleted and opens; restored chat history and workspace availability can be checked.

## If the error returns

Contact [Support and community](/en/guides/help-and-reference/support-and-community) after one appropriate retry. Include the exact error, page or conversation URL, workspace/store, approximate time, and what you checked. Remove sign-in codes, credentials, payment details, and customer information.

[All account and chat errors](/en/guides/help-and-reference/error-playbook-account-and-chat)