---
lastModified: 2026-09-10
title: "We couldn’t load what this task needs from you. Close and reopen it."
description: "Resolve Runner errors for task actions and approvals: meaning, safe recovery steps, and how to verify the result."
---

## Task actions and approvals

**Messages you may see**

- `We couldn’t load what this task needs from you. Close and reopen it.`
- `We couldn’t load this task’s action. Refresh and try again.`
- `We couldn’t mark it done — it’s still on your list. Try again.`
- `We couldn’t hand this back to Runner — your note is still here. Try again.`
- `We couldn’t record your approval — nothing started. Try again.`
- `We couldn’t reject this — it’s still waiting for you. Try again.`
- `We couldn’t restart planning. Try again in a moment.`
- `We couldn’t check on your proposal. Try again.`
- `We couldn't start the mission — nothing changed. Try again.`
- `We couldn’t finish the request. Refreshing Fly’s current status.`
- `We couldn’t stop this proposal — it’s still running. Try again.`

Runner could not load or confirm a task action. Approval, rejection, completion, and stopping are separate operations; inspect the current state before repeating one.

1. Close and reopen an input dialog that failed to load, or refresh the task action. Keep a copy of any note before refreshing.
2. Review the latest task or proposal state. If the action remains available and still matches your intent, retry it once.
3. If stopping failed, treat the proposal as still running until its status confirms otherwise.
4. Report repeated failures with the task URL and action you selected.

**Check:** The requested action is reflected in task status: started, approved, rejected, completed, returned to Runner, or stopped as intended.

## If the error returns

Contact [Support and community](/en/guides/help-and-reference/support-and-community) after one appropriate retry. Include the exact error, page or conversation URL, workspace/store, approximate time, and what you checked. Remove sign-in codes, credentials, payment details, and customer information.

[All account and chat errors](/en/guides/help-and-reference/error-playbook-account-and-chat)