---
lastModified: 2026-09-10
title: "Preview recovery and visual edit failures"
description: "We couldn't load your store preview. Hit Refresh to try again \u2014 nothing you built is lost."
---
**Exact messages**

- We couldn't load your store preview. Hit Refresh to try again — nothing you built is lost.

- Your store's workspace isn't connected yet — wait a moment and try again

- We couldn't download this image. Try again.

- We couldn't upload your image — your page is unchanged. Try again.

- We couldn't undo that — your page is unchanged. ($\{errorMessage\})

- We couldn't redo that — your page is unchanged. ($\{errorMessage\})

The parenthesized error detail varies. For preview recovery, use **Refresh** and wait for the workspace connection. For image upload/download, retry the same image and check the resulting page or downloaded file. For undo/redo, inspect the current page and preserve your intended changes before retrying; report the additional error detail if it repeats. **Success:** The page loads or the intended edit/file is visible. Escalate persistent failures with the page, action, and exact detail.

[All preview, publishing, and domain errors](/en/guides/help-and-reference/error-playbook-build)