---
lastModified: 2026-09-10
title: "We couldn't connect {provider}."
description: "App connections and ad account permissions. Exact Runner messages, recovery steps, and checks for the completed result."
---

Allow pop-ups for Runner when authorization cannot open. Start Connect or Reconnect again through the app's official authorization flow if sign-in was canceled or credentials were rejected. Ask a workspace owner or admin to connect or select a publishing account when the message requires that role.

Distinguish connection failure from refresh failure: “connected” or “change was saved” followed by a status error means refresh the status first, not authorize or mutate again. If disconnect failed, the app may still be connected. For Google Ads, select the intended publishing account and sync accounts when offered. Recheck the selected account after a successful return.

An app not available to connect yet cannot be enabled by retrying. For an action-toggle save failure, inspect the toggle's current state and retry. Confirm both the connection/account and the intended action work; report the provider, account identifier, and authorization stage if they do not.

**Messages covered:**

- `We couldn't check whether you can connect Stripe. Try again.`
- `We couldn’t start or refresh Stripe setup. Try again.`
- `An organization admin or owner can manage this connection.`
- `Your Google Ads change was saved, but the latest status could not be loaded. Try again.`
- `Try again before connecting or loading ad creatives.`
- `Google Ads is still connected. Please try again.`
- `The Google Ads change could not be completed. Try again.`
- `We couldn't verify who can manage Google Ads.`
- `Connection status unavailable`
- `We couldn't fetch your Google Ads accounts. Please try again.`
- `Google Ads status is unavailable`
- `We couldn't update your Google Ads account. Please try again.`
- `Your {provider} change was saved, but the latest status could not be loaded. Try again.`
- `The {provider} change could not be completed. Try again.`
- `The {provider} sign-in was canceled or failed. Try again.`
- `We couldn't connect {provider}.`
- `We couldn't verify who can manage this connection.`
- `We couldn't open the {provider} sign-in window. Please try again.`
- `Unable to open {provider} authorization. Allow pop-ups and try again.`
- `{provider} wasn't connected. Please try again.`
- `{provider} connected, but the latest status could not be loaded. Refresh the page to try again.`
- `The connection didn't go through. Close this window and try connecting again.`
- `Connection failed`
- `Could not connect. Check your details and try again.`
- `Please allow popups for this site to connect.`
- `That change didn't save — the action is unchanged. Try again.`
- `We couldn't load this app's actions. Try again.`
- `This app is not available to connect yet.`
- `We couldn't load your ad numbers.`

For repeated failures, see [what to send Runner](/en/guides/help-and-reference/error-playbook-store-and-apps).