---
lastModified: 2026-09-10
title: "We couldn't read that file. Make sure it's a CSV and try again."
description: "Product CSV import. Exact Runner messages, recovery steps, and checks for the completed result."
---

Choose the requested CSV file and ensure it is readable. If a read error persists, check the file locally and export it again. For an import failure, inspect Products and any item-level import results before retrying to avoid duplicate products. Keep the displayed error details for Runner; do not infer a specific file defect from the generic Import Failed title.

**Messages covered:**

- `We couldn't read that file. Make sure it's a CSV and try again.`
- `Import Failed`
- `Invalid File Type`
- `Please select a CSV file.`

For repeated failures, see [what to send Runner](/en/guides/help-and-reference/error-playbook-store-and-apps).