---
lastModified: 2026-09-10
title: "The import didn't start. Your Shopify data is untouched. Please try again."
description: "Shopify migration and import. Exact Runner messages, recovery steps, and checks for the completed result."
---

Use the Shopify store address and app credentials for the same source store. Correct missing read access by updating access, releasing the app version, and reinstalling as directed; only a store owner or administrator can change or start the migration. Enter credentials only in the connection form.

For CSV errors, use a recognizable Shopify export, within the displayed upload limit, with actual rows. Split oversized row sets into multiple files. Wait for store preparation or retry store setup before importing. Resume an unfinished import rather than starting another. When an import needs attention, successful records remain; review missing/invalid/conflicting items before retrying them.

A failed progress refresh does not mean the import stopped. Reload status and check imported data. Success means the migration summary and target records agree; use the affected stage/item and migration ID to escalate.

**Messages covered:**

- `Could not copy automatically. Select the scopes and copy them manually.`
- `Enter a valid store-name.myshopify.com address.`
- `Required user access`
- `Configure or confirm Protected customer data access for customer names, email addresses, and physical addresses. These fields are required to migrate complete customer records.`
- `On the app Overview, use Install app in the Installs card. Choose the source store, review the read-only permissions, then press Install. Shopify’s unreviewed-app warning is expected for an app you created yourself. If the app was already installed before you added the required access, install it again and approve the updated permissions.`
- `Could not open a new chat. Try again.`
- `Enter the website you want Runner to use as a visual reference.`
- `{count} failed`
- `This app is missing Shopify read access required for migration. Update the access, release a new version, and reinstall the app.`
- `Only a store owner or administrator can change or start a migration.`
- `This CSV file is empty.`
- `Runner could not recognise this Shopify CSV export. Check the file and try again.`
- `Only Shopify CSV exports can be added to this import.`
- `This CSV file is larger than the 25 MB upload limit.`
- `This CSV file has more rows than Runner supports. Split the export into multiple files.`
- `Shopify could not verify those app credentials. Check the Client ID and secret.`
- `The Store Migration is no longer available.`
- `The migration request didn't go through. Nothing was changed. Please try again.`
- `We couldn't check whether your store is ready. We'll try again automatically.`
- `Those app credentials do not belong to the Shopify store you are importing.`
- `The import didn't start. Your Shopify data is untouched. Please try again.`
- `Your store is still being prepared. Please wait a moment and try again.`
- `Your store couldn't finish setup. Retry store setup before starting a migration.`
- `This store already has an unfinished {source} import. Resume it here before starting another.`
- `This item conflicts with data already in the store and needs review.`
- `This item contains data Runner could not migrate safely.`
- `This item is missing data required for migration.`
- `The import stopped before every stage finished. Successfully imported records remain safe.`
- `Import needs attention`
- `Progress could not refresh: {error}`
- `Review records that could not be migrated and the reason for each failure.`
- `Could not load the imported data.`

For repeated failures, see [what to send Runner](/en/guides/help-and-reference/error-playbook-store-and-apps).