---
title: Troubleshoot Runner tasks
description: Recover when a Runner conversation is waiting, stopped, failed, or produces the wrong result.
---

Troubleshoot from the current task details first. Repeating the same request without checking its state can create duplicate work and hide the original cause.

## Entry path

Open the affected store, return to the conversation, then open the current task's status or details.

## Before you start

- Keep the original conversation open so you do not lose the visible state or error.
- Wait for any active action to settle before retrying.
- Do not include secrets, payment details, or customer data in copied evidence.

## Recovery checklist

1. Confirm you are in the conversation where the work started.
2. Read the latest Runner message and task state.
3. If Runner asked a question, answer that question before sending a new request.
4. If the task stopped, identify whether it needs input, access, credits, or a corrected request.
5. If it failed, copy the visible error without including secrets or customer data.
6. Retry once only when the page offers a retry and the cause is transient.
7. Otherwise send a focused follow-up that states the desired result and what is currently wrong.
8. Verify the affected storefront, setting, or asset after Runner reports completion.

## Common problems

| Problem | What to do |
| --- | --- |
| Nothing happens after sending | Confirm the message appears in the conversation and check task details for a waiting state. |
| Runner asks repeated questions | Answer every required field directly and avoid changing the goal in the same reply. |
| The task stops for credits | Open usage or plan settings; do not repeatedly resume unchanged work. |
| The result is incomplete | Name the missing visible outcome in a follow-up. Attach a screenshot when it helps locate the issue. |
| The wrong page changed | Use version history when appropriate, then identify the exact page or section in the correction. |
| A retry fails the same way | Stop retrying and contact support with the conversation, task state, and error. |

## Buttons and results

| Control | Result |
| --- | --- |
| Task details | Opens status, progress, and any available result information. |
| Answer or option control | Sends the requested decision and lets the task continue. |
| Stop, when available | Ends the current run; unfinished work may remain incomplete. |
| Retry or continue | Starts another attempt from the state Runner supports. Use it only after checking the cause. |
| New Chat | Starts a separate conversation; it does not repair the original task automatically. |

## Related guides

- [Chat with Runner](../work-with-runner/chat-with-runner)
- [When Runner asks a question](../work-with-runner/answer-runner-questions)
- [Write effective requests](../work-with-runner/write-effective-requests)
- [Support and community](./support-and-community)