---
title: Shipping
description: Add shipping destinations and choose flat, free, or price-based rates.
---

Configure where orders ship from, where customers can receive them, and how the checkout calculates shipping charges.

## Why and when to use shipping settings

Set up shipping before testing checkout or making a physical product available to customers. Return when you add a fulfillment location, sell to a new country, or change the amount customers pay for delivery.

## Availability and prerequisites

- Create and save a Stock Location first.
- Keep at least one saved Market region. When a default region exists, Runner can add a newly selected shipping destination to it when you save; without a default region, saving fails.
- The shipping choices shown here are store rules. Carrier- or app-specific services can require a separate connection in **Apps**.
- Digital, booking, supplier, or other special product flows can follow different fulfillment rules.

## Open Shipping

**Entry path:** **Workspace → choose a store → Store Operations → General → Shipping**

If Runner shows a shipping setup alert, select **Configure**. It moves you to the Shipping section on General. Shipping is not a permanent item in the Store Operations sidebar.

## Main controls

| Control | Why you use it | What happens when selected |
| --- | --- | --- |
| **Add** | Create a shipping option | Adds an unsaved **Free Shipping** row with an empty **Ship to** destination and a free shipping cost. |
| **Name** | Give customers a recognizable delivery choice | Sets the label used for the shipping option. |
| **Ship to** | Choose the customer destination country | Limits the option to that destination. |
| **Shipping cost** | Define how checkout calculates the charge | Opens the Shipping dialog for **Flat rate** or **Rate by price**. |
| **Flat rate** | Charge one amount | Shows a single shipping-price field. |
| **Rate by price** | Vary shipping by cart item total | Shows minimum, maximum, and shipping-price rows. |
| **Add** in the rate dialog | Add another price band | Adds an unsaved cart-total range. |
| **Save** in the rate dialog | Accept the rate draft | Closes the dialog and returns the configured rate to the General page. |
| **Cancel** in the rate dialog | Discard dialog edits | Closes the dialog without applying those rate edits. |
| **Save** on General | Persist the shipping option | Saves the completed shipping and related General changes to the store. |

## Add a flat-rate or free option

1. In General, confirm that a Market region and Stock Location are saved.
2. Scroll to Shipping and select **Add**.
3. Enter a clear Name, such as the delivery speed or method customers will recognize.
4. Choose **Ship to**. Shipping options use the Stock Location saved in General; there is no separate **Ship from** selector in each row.
5. Open **Shipping cost**.
6. Choose **Flat rate** and enter a shipping price. Enter `0` when delivery should display as **Free**.
7. Select **Save** in the dialog.
8. Select the page-level **Save** and wait for the saved state.

## Add price-based rates

1. Open **Shipping cost** for the intended option.
2. Choose **Rate by price**.
3. Enter a minimum or maximum cart item total and the shipping price for that range.
4. Select **Add** for each additional range.
5. Make sure the ranges do not overlap and every row has a shipping price.
6. Select **Save** in the dialog, then **Save** on General.

## States and limits

- Each price range needs at least a minimum or maximum cart item total.
- Overlapping price ranges are rejected.
- A shipping price is required for flat and price-based methods.
- A destination without a saved region shows **No region configured for this country**.
- When a default Market region exists, saving can add the selected destination country to that region automatically.
- Dialog **Save** prepares the option on the page; use the General page's **Save** to persist the full settings change.

## Troubleshooting

- **Please add a stock location first:** Add and save one in General, then return to Shipping.
- **No default region is available:** Create and save a Market region, then retry the General page **Save**.
- **Please save the stock location first:** Use the General page **Save**, then reopen the shipping row.
- **Overlapping price ranges detected:** Adjust the minimum and maximum values so each cart total matches only one row.
- **Shipping is missing at checkout:** Confirm the destination matches a saved market, the shipping row is saved, the product requires shipping, and any connected service is ready.

## Related guides

- [Onboarding and General settings](./onboarding-and-general-settings)
- [Inventory and variants](./inventory-and-variants)
- [Orders](./orders)
- [Store Operations overview](./)