# Take bookings from your own store | Runner AI > Sell appointments, classes and sessions from a Runner store. Customers pick a free time and pay at checkout. You set your hours, the seats in each slot and the cancellation rules. Canonical: https://www.runnerai.com/solutions/bookings ## Set your hours. Get booked. Sell appointments, classes and sessions from your own store. Customers pick a free time and pay at checkout, so the slot is theirs. - Paid at checkout - Held while they pay - No shipping step ## Booked from your store: Your hours Customers only see the times you are open and that still have a spot. - **10 min** a slot is held while your customer checks out, by default - **0** shipping steps when the cart is a booking - **24 h** notice to cancel or reschedule, by default ## How it works: From open hours to paid, in four steps Add a service, set when you are open, and publish. Your store shows the free times and takes the payment. ### 1. Set your hours Pick the days and hours you work, with as many time blocks a day as you need. Block a holiday or shorten a day. ### 2. Set the rules Choose how long a session lasts, how many people fit in a slot, and how late a customer can cancel or reschedule. ### 3. Customers pick a time Your product page shows a calendar. Only days with a free slot can be picked, and times show in the customer’s own time zone. ### 4. Paid and confirmed The slot is held while they check out. Once they pay, the booking is confirmed and that time is taken. ## Set up with Runner AI: Describe it. Runner AI sets it up. Say what you offer, how long it takes and what it costs. Runner AI adds the service with your hours and rules. Change anything later in the product form. Runner AI · Chat: “Add a 60-minute haircut for $45. I work Tuesday to Saturday, 9 to 5, London time.” ### What Runner AI set up - Set the session length: 60 minutes - Opened your hours: Tue to Sat, 09:00 to 17:00 - Set the time zone: Europe/London - Set cancellations: 24 hours before, full refund Example chat · change anything later in the product form ## What you can offer: One seat, or a full class. Each service has its own hours, length and price. Sell it in the same store as your products. ### Appointments One customer per slot. Once it is booked, nobody else can take it. ### Classes and groups Set how many seats a slot has. Customers see how many spots are left. ### Longer sessions Let customers pick a start and an end time, and book sessions back to back. ### Online sessions Add your meeting link. Customers get a Join Meeting button on their order. **Coming soon:** Zoom and Google Meet. ## After the booking: Plans change. Your rules hold. Customers move or cancel their own booking until the deadline you set. Every booking shows on its order. - Signed-in customers reschedule or cancel from their order - A cancellation refunds the share of the price you set - Mark each booking completed or no-show A cancellation inside your deadline refunds the share you set, from 0 to 100%. After the deadline, the booking stays. ## Examples: If it has a start time, you can book it. Anything a customer turns up for, in person or online. A few of the things people book: - Beauty and wellness - Classes - Outdoor experiences - Repairs and services - Online sessions - Pet care - Workshops - Lessons ## FAQ: Questions, answered Everything to know before your first booking. Still unsure? Ask Runner AI in the chat. ### What can I take bookings for? Anything with a start time: appointments, classes, lessons, consultations. Each service has its own length, price, weekly hours and number of seats per slot. ### How do customers pay? At your store’s normal checkout, when they book. The slot is held while they pay, for 10 minutes by default, and a cart with only bookings has no shipping step. A booking can also be free. ### What does each booking cost? Runner takes a fee on each sale, set by your plan: 3.5% on Free, 2% on Plus, 1.5% on Pro, and 1% on Max. Your payment provider also charges 2.9% + $0.30 per sale. ### Can customers cancel or reschedule? Yes, if you allow it. You set how many hours before the start they can still cancel or reschedule, and what share of the price a cancellation refunds. Signed-in customers do both from their order page. ### What about time zones? You set the time zone your hours are in. Each customer sees the times in their own time zone. ### Can I take bookings on any store? Bookings work on stores built with Runner. Stores connected from Shopify can’t take them yet. ## Let customers book you while you work. ## Related - [Digital Products](https://www.runnerai.com/solutions/digital-products) - [Print on Demand](https://www.runnerai.com/solutions/print-on-demand) - [Dropshipping](https://www.runnerai.com/solutions/dropshipping) - [Payments](https://www.runnerai.com/payments) - [Pricing](https://www.runnerai.com/pricing)