AppSumo lifetime deal FAQ

Sign in to your AppSumo account, open Products, find Runner AI, and click Activate now.

You are taken to runnerai.com/redeem/appsumo. Create your Runner AI account with Google or an emailed code. This account becomes your AppSumo tier account.

Your lifetime plan is then applied to your workspace, and you see You’re all set! with your tier. There is no code to type. Activation takes about a minute.

No. You create your account during activation, and your AppSumo tier is applied to it right away. If you already have a Runner AI account on the Free plan, you can sign in with it instead: the license applies to that workspace and you keep any store you have built. If your existing account is on a paid Runner AI plan, the two cannot be combined, so create a new Runner AI account with a different email for your AppSumo tier.

The workspace you are signed in to when you activate. Each Runner AI account has one workspace, and one license activates one workspace.

The workspace owner or an admin. Members cannot activate a license.

An activation link can be used only once, so it stops working if the page was refreshed or the link was opened a second time. Your license is not affected. Go back to your AppSumo Products page and click Activate now to get a fresh link.

The workspace you signed in to has an active Runner AI subscription, and a lifetime license cannot be added on top of a subscription. Either cancel the subscription and activate after it ends, or sign out and create a new Runner AI account with a different email, then activate again from AppSumo.

The license was already activated on another Runner AI workspace. Sign in with the account that activated it. If you need the license moved to a different account, email appsumo@adaptivemachines.ai with your AppSumo order number.

AppSumo deactivates a license after a refund, and also after you change tier (the new tier comes with its own license, so activate that one). If this is unexpected, AppSumo support can check your order.

Open the workspace you were signed in to when you activated. Your tier name shows in the top bar next to your credit balance, and under Settings → Plan & Billing with a Lifetime badge. If neither shows it, email appsumo@adaptivemachines.ai with your AppSumo order number and the time you activated.

Yes, the deal terms ask you to activate within 60 days of purchase. Activating early also lets you try Runner AI inside AppSumo’s 60-day refund window.

Yes. You pay AppSumo once and your plan reloads credits every month for the lifetime of the product. There is no subscription. The only later costs are per-sale fees when you sell (see Selling and fees) and optional extras such as a domain or extra credits.

Access to Runner AI for as long as Runner AI offers the product, under AppSumo’s standard lifetime-deal terms.

Your tier receives the features and improvements Runner AI ships to that tier over time. Moving to a higher tier is a paid upgrade inside your AppSumo account.

Fly is the brain of your store. It studies your store, proposes the next move (a campaign, a page change, a test) and runs it after you approve. Fly is included from Tier 2. Tier 1 is the build-and-sell tier: you build and edit your store in chat, generate content in Creative Studio, publish on your own domain and sell, without Fly. See Fly.

Yes. Creative Studio (AI images, video and ad creative) is included on every tier and uses your monthly credits. Ads automation, which runs campaigns for you, starts at Tier 2.

Lite is fast and economical for simple tasks. Pro is the balanced lineup for complex builds and most Fly work. Max is our most advanced lineup, for the highest-quality results. Tier 1 runs on Lite, Tiers 2 and 3 include Pro, and Tier 4 unlocks Max, with Pro and Lite also available so you can pick the right model for each task. Runner AI chooses and updates the models behind each lineup.

Same models and features. Tier 3 doubles credits to 2,000 a month, gives 10 seats, unlimited dropshipping and print-on-demand products, and a 1% fee per sale instead of 1.2%.

One store per license, on every tier. For a second store, buy a second license and activate it on a second Runner AI account.

Yes. Hosting and publishing are included, cost no credits, and your store stays online.

Yes. Use Migration in the top header of the Runner AI workspace to bring your products and store data in, then ask Runner AI to clone your current storefront.

Credits are the usage unit for everything the AI does for you: chat, store builds and edits, Fly proposals and executions, Creative Studio images and video, automations and simulations. Publishing, hosting, orders and the edits you make yourself cost nothing.

There is no fixed price per action. Each request is charged on the AI work it actually performs, so a small text edit costs a few credits and a full store build costs more. To see what a task cost, open Settings → Usage & Credits after it finishes. See Credits and usage.

Every month on the day and time you activated. If you activate on November 1, your next credits arrive on December 1. Changing tier moves the reload date to the day of the change.

Yes. Each month’s credits stay valid for two months, so up to one month of unused credits carries over. Credits that expire soonest are used first.

Your store stays live and you can still publish. Chat, agents and Creative Studio pause until credits arrive, and Fly pauses with Paused, out of credits. To keep going right away, buy a credit Boost Pack under Settings → Plan & Billing (also reached by clicking your plan name in the top bar); packs come in several sizes. You can also earn free credits or wait for your next monthly reload.

Yes. Credit Boost Packs are sold in four sizes: 1, 2, 5 or 10 packs of 350 credits ($9.90 per pack). Boost credits never expire. Buy them under Settings → Plan & Billing. If you need more every month, move up a tier in your AppSumo account while the deal is live on AppSumo, about 30 days from launch (see Refunds, upgrades and your license); after the campaign ends, Boost Packs are the way to add credits.

A lifetime license and a monthly subscription cannot be on the same workspace, and your license stays valid for the lifetime of the product, so there is no need to switch. For more credits, buy a Boost Pack any time, or upgrade your tier while the deal is live on AppSumo (the campaign runs about 30 days from launch).

Two per-sale fees, both standard for any store platform: payment processing of 2.9% + 30¢, paid to Stripe, and the Runner AI fee of 1.5% on Tier 1, 1.2% on Tier 2, 1% on Tier 3, or 0.8% on Tier 4.

On a $100 order at Tier 2, that is $3.20 to Stripe and $1.20 to Runner AI. There is no monthly fee.

Stripe is the checkout for AppSumo plans. Connect it under Apps in your store project; check Stripe’s list of supported countries before you buy if you are outside the US. See Stripe payments.

You pay the supplier for product cost and shipping, and you set your own margin and price. Dropshipping sources are AliExpress and CJ Dropshipping (CJ needs your CJ API key); print-on-demand runs through your own Printful account, connected under Print on Demand in the left navigation. Tier 1 allows up to 50 dropshipping and 50 print-on-demand products, Tier 2 up to 100 of each, Tiers 3 and 4 unlimited. Products you add yourself are unlimited on every tier.

We are working to bring in more suppliers. If there is a specific supplier you use, email appsumo@adaptivemachines.ai and we will see whether it can be added. See Dropshipping and Print on demand.

Ad spend goes directly from your own Meta, Google or TikTok ad account. Credits pay for the AI work: creating the creative and setting up and optimizing campaigns.

Yes, on every tier. Publish your store first; domain settings then unlock under Settings → Store → Domain, where you can connect a domain you own or search for and buy one inside Runner AI. A purchased domain is a separate charge that renews yearly. The Runner AI badge can be removed on every tier. See Custom domains.

A seat is one member of your workspace, owner included. Tier 1 is a single-seat plan. Tiers 2, 3 and 4 allow 3, 10 and 50 members.

Open the store-name menu, choose Workspace Settings → Members, then Invite people and enter the email address. The invitee signs in with that email and clicks Join. Only owners and admins can invite, and only on Tier 2 and above. See Members and invitations.

Owners can assign owner, admin or member roles. Admins manage members and admins but cannot change the owner. Members work in the store and chat with Runner AI; only owners and admins manage members and the license.

The workspace has reached its seat limit. Ask the owner to remove a member or move to a higher tier, then open the invitation link again.

AppSumo gives you 60 days from purchase, no questions asked. In your AppSumo account open Products, choose Actions → Refund, click Initiate refund and confirm. AppSumo processes the refund; card refunds post in 5 to 10 business days. Runner AI does not process refunds for AppSumo purchases.

Your workspace returns to the Free plan and the AppSumo credits are removed. Your store data stays in your account; paid-plan features such as the custom domain and badge removal stop at the next publish.

In your AppSumo account open Products, choose Actions → Change plan, pick the tier and confirm. Upgrades are charged at the total shown on the Review plan step and come with their own 60-day refund window; downgrades refund the difference within your original refund window. Runner AI switches your workspace to the new tier right away.

Licenses do not stack, so you can change tier as often as you like while the deal is live on AppSumo. Upgrades are offered only during the AppSumo campaign, about 30 days from launch; once the campaign ends, upgrades are no longer available.

The new tier’s full monthly credits arrive immediately, and your reload date moves to the day of the change. Unused credits from the old tier expire at that moment, so use them before you switch.

Neither. In most cases you can change tier from your AppSumo Products page before or after activating. If you have already activated, AppSumo issues a license for the new tier and Runner AI applies it to your workspace automatically; the old tier’s license shows as outdated in AppSumo. If you change tier before ever activating, click Activate now on the new tier.

No. Refund eligibility stays tied to your original purchase date. An upgrade gets its own 60-day refund window for the new tier.

Once a tier sells out on AppSumo, only downgrades are offered. Your current license is unaffected.

Yes. Each license powers one Runner AI workspace, and each account has one workspace, so activate each extra license on its own Runner AI account.

The license is tied to the workspace that activated it. Email appsumo@adaptivemachines.ai with your AppSumo order number and the email of the account you want it on.

A lifetime license cannot be added to a workspace with an active subscription. Cancel your subscription and activate after it ends, or activate the license on a new Runner AI account.

Yes. Your license and plan are unaffected when the listing ends; only new purchases and tier upgrades stop.

In your AppSumo account open Products and click View invoice next to Runner AI; it shows the purchase date and any tier-change dates. Purchase History lists each upgrade or downgrade as its own line, and former tiers appear under the Outdated filter. Runner AI does not issue invoices for AppSumo purchases.

Yes for AppSumo Plus members, under AppSumo’s standard terms: if a product closes within the coverage period, Plus members receive AppSumo store credit. Claims go to AppSumo support, not Runner AI.

Email appsumo@adaptivemachines.ai, the dedicated support inbox for AppSumo customers. Include your AppSumo order number, the workspace name, the page you were on, what you did, what you expected, and a screenshot without passwords or payment details. For questions about the AppSumo purchase itself (invoices, refunds, tier changes), contact AppSumo support.

These docs are the help center; start with First store quickstart. For the community, join the Runner AI Discord, linked from the footer of runnerai.com. For product updates, read the changelog.

Describe your business in one sentence and Runner AI builds a live store in 3 minutes. Then connect Stripe to take payments, add products or import dropshipping products, and, on Tier 2 and above, open Fly to let it start proposing improvements.