Your new avatar didn't save. The old one stays. Try again.

Resolve Runner errors for avatar upload and generation: meaning, safe recovery steps, and how to verify the result.

Avatar upload and generation

Messages you may see

• Image must be 5 MB or smaller.
• We couldn't create that avatar. Your current one is unchanged. Try again or tweak the description.
• Choose an image file (PNG, JPG, GIF, or WebP).
• You've used all 3 avatar generations for today. Try again tomorrow.
• Your new avatar didn't save. The old one stays. Try again.
• The image didn't upload. Nothing changed. Try again.
• Enter a description to generate an avatar.
• Keep your description to {max} characters or fewer.

Avatar validation, upload, generation, and saving are separate steps. Generating an image does not prove that it was saved as your avatar.

1. For an upload, choose a PNG, JPG, GIF, or WebP image no larger than 5 MB.
2. For generation, enter a description. If the daily quota is exhausted, wait until tomorrow or upload your own image.
3. For a transient generation failure, retry or revise the description. For a save failure, retry saving the selected avatar.

Check: Reopen your profile and confirm the intended avatar is displayed.

If the error returns

Contact Support and community after one appropriate retry. Include the exact error, page or conversation URL, workspace/store, approximate time, and what you checked. Remove sign-in codes, credentials, payment details, and customer information.

All account and chat errors