Orders

Find an order, understand its payment and fulfillment states, and use only the actions its current state allows.

Use Orders to follow each purchase from placement through payment, fulfillment, shipment, delivery, refund, or cancellation.

Why and when to use Orders

Open an order when you need to confirm what the customer bought, check addresses and totals, understand payment or fulfillment progress, or perform an available next action. The visible controls depend on the order, connected services, and earlier actions.

Availability and prerequisites

If setup cards appear instead of the admin menu, complete store setup first, then select Open Store Operations.

Orders appear after customers place them. No orders yet is normal for a new store.
Payment controls require a compatible payment state and connected provider.
Fulfillment controls require fulfillable items and can depend on shipping or supplier services.
Booking sections appear only on orders that include supported booking items.
Dropshipping status, refresh, and tracking appear only when the order has linked supplier fulfillment records.

Open Orders

Entry path: Workspace → choose a store → Store Operations → Orders

Select an order row to open its full record.

English annotations: Orders page showing No orders yet

English callouts highlight the controls. Select the image to enlarge it.

No orders yet is a normal starting state. The conditional actions below require an actual order; this example does not show a refund or fulfillment.

Main controls

Control	Why you use it	What happens when selected
Search orders…	Find a specific order	Filters the list using the entered order or customer information.
Refresh on the order list	Request current order data	Reloads the list and available booking or dropshipping status data.
Order row	Inspect one purchase	Opens Summary, customer, address, item, payment, fulfillment, activity, and conditional sections.
Copy address	Reuse a displayed address accurately	Copies that address to the clipboard.
Capture Payment	Capture an authorized payment	Opens a confirmation; confirming asks the connected service to capture it.
Refund (dialog: Refund Payment)	Return an eligible amount	Opens refund amount and optional note fields; success updates payment state.
Mark as Fulfilled	Fulfill all currently unfulfilled items	Submits the fulfillment immediately and updates the order after success.
Mark as Shipped	Record shipment progress	Requests carrier and optional tracking information, then updates fulfillment after success.
Mark as Delivered	Record delivery completion	Confirms the eligible fulfillment as delivered after success.
Cancel Fulfillment	Stop an eligible fulfillment	Opens a confirmation and updates that fulfillment if the request succeeds.
Cancel Order	Permanently cancel an eligible order	On desktop, opens an irreversible confirmation; all fulfillments must be canceled first.
Refresh Status	Check a linked dropshipping order	Requests the latest supplier status for that record.
Track Order	Open available supplier tracking	Opens tracking only when a usable tracking destination is present.
Booking actions	Update a supported confirmed booking	Mark Completed or Mark No Show appears only for an eligible booking state.

Video: Orders before the first sale

The recording opens Orders on a store that has not sold anything, so the list shows its empty state, and points at Refresh, which re-reads the list without changing it. It does not show a real order, a fulfilment, or any state-changing action.

Review an order safely

Search for the order or select it from the list.
Confirm the display ID, date, customer, items, totals, shipping address, and billing address.
Read Payment and Fulfillment as separate states; one can progress without the other.
Review Activity for earlier changes.
If a booking or dropshipping section is present, review its separate status and details.
When another person or external service may have changed the order, return to the list, select Refresh, and reopen the record before acting.

For a new store with No orders yet, clear the search and select Refresh to confirm the empty list. You can learn list navigation without creating a purchase. The actions below are conditional on an existing order and its payment and fulfillment states.

Perform a state-changing action

Choose only an action shown for the current state. Mark as Fulfilled applies immediately to all unfulfilled items; other actions can open a confirmation or required fields.
When a dialog appears, verify the order, item quantities, amount, carrier, or tracking information it shows.
Submit or confirm once.
Wait for the success message and updated state.
Refresh before retrying. A timeout or loading indicator is not proof that the first request failed.

Understand common states

Area	Example states	How to read them
Payment	Awaiting payment, Authorized, Paid, Partially paid, Refunded, Partially refunded, Canceled, Requires action	Describes money movement, not shipment progress.
Fulfillment	Not fulfilled, Partially fulfilled, Fulfilled, Shipped, Partially shipped, Delivered, Partially delivered, Canceled	Describes preparation and delivery, not whether payment settled.
Booking	Confirmed, Completed, No Show, Canceled	Appears only for supported booking items.
Dropshipping	Pending creation, Created, Processing, Shipped, Delivered, Failed, Canceled, or other supplier states	Comes from a linked supplier record and may update separately from the store order.

Limits and troubleshooting

An action is missing: The order state, item type, provider, or your access does not currently allow it. Do not use a direct URL to bypass the missing control.
Cancel Order is unavailable: This control is desktop-only and requires every fulfillment to be canceled first.
An item refund is unavailable: Use only the refund method Runner exposes for the current order; do not assume every item supports direct refund.
A shopper canceled a booking: When the booking’s cancellation policy allows it, the store refunds the policy’s percentage of the booking price from a captured payment. If the payment is still only authorized and the whole amount is owed back, the order and its authorization are canceled. If the payment is still only authorized and only part is owed back, the store captures its share and releases the rest of the hold, so the shopper is charged only what the policy keeps. A rescheduled booking shows only its new time.
Status did not change: Wait for the confirmation, return to the order list, select Refresh, reopen the record, and check Activity before retrying.
Dropshipping says Failed or has no order: Review the linked supplier details and connection before changing the store order.
Order not found: Clear the search, verify the project, and check the order identifier.