Help and reference
Identify Runner states, recover from common problems, find support, and understand product terms.
Start here when you know the outcome you want but the current screen does not match it.
| Situation | Guide |
|---|---|
| A button is disabled, a page is empty, an entry is missing, or Runner asks you to load the latest version | States and availability |
| A Runner chat task is waiting, stopped, or failed | Troubleshoot Runner tasks |
| The storefront build or preview is wrong | Troubleshoot storefront builds |
| Publishing, checkout, or an app is not working | Troubleshoot publishing, checkout, and apps |
| You need a person or want to report a problem | Support and community |
| You want to review Runner product updates | Changelog |
| You have a short product question | FAQ |
| A Runner term is unfamiliar | Glossary |