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We couldn't read that file. Make sure it's a CSV and try again.

Product CSV import. Exact Runner messages, recovery steps, and checks for the completed result.

Choose the requested CSV file and ensure it is readable. If a read error persists, check the file locally and export it again. For an import failure, inspect Products and any item-level import results before retrying to avoid duplicate products. Keep the displayed error details for Runner; do not infer a specific file defect from the generic Import Failed title.

Messages covered:

  • We couldn't read that file. Make sure it's a CSV and try again.
  • Import Failed
  • Invalid File Type
  • Please select a CSV file.

For repeated failures, see what to send Runner.

Last updated on September 10, 2026

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