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That code didn't match. Use the newest email, or resend a fresh code.

Resolve Runner errors for email sign-in: meaning, safe recovery steps, and how to verify the result.

Email sign-in

Messages you may see

  • Enter your email, and we'll send you a sign-in code.
  • That doesn't look like an email address — check for a typo.
  • That code didn't match. Use the newest email, or resend a fresh code.
  • We couldn't send your code. Check the address and try again.

The email field or sign-in code was rejected. A rejected code does not establish that your account is missing.

  1. Check the email address for a typo.
  2. Open the newest sign-in email and enter that code.
  3. If it still fails, use the resend control when it becomes available and use only the new code.
  4. If sending repeatedly fails, report the displayed error and time to support. Never send anyone the code.

Check: Runner opens your signed-in workspace.

If the error returns

Contact Support and community after one appropriate retry. Include the exact error, page or conversation URL, workspace/store, approximate time, and what you checked. Remove sign-in codes, credentials, payment details, and customer information.

All account and chat errors

Last updated on September 10, 2026

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