Skip to content
Runner AI
Help and reference
English
Esc
navigateopen⌘Jpreview

This product couldn't be added. It may already be in your store. Check Products, then try again.

Product imports with an uncertain outcome. Exact Runner messages, recovery steps, and checks for the completed result.

The request may have reached the supplier or created a store product before Runner could confirm it. Open Products and inspect the current item/status before another Add. For Printful product-draft recovery, do not resubmit; ask support to reconcile the existing draft. A failed deletion that explicitly needs support also requires support review.

For a mockup request with the duplicate-task warning, follow its specific instruction: edit and save the design as a new revision before trying again. Success means one intended product or mockup revision is present, with a confirmed status; disappearance of the toast is not proof.

Messages covered:

  • Printful may have accepted this mockup request. To avoid a duplicate task, edit and save the design as a new revision before trying again.
  • Runner couldn't finish this product draft cleanly. Don't submit it again. Check its status first to avoid duplicates.
  • We couldn't finish removing a product. Our support team needs to review it.
  • This product couldn't be added. It may already be in your store. Check Products, then try again.

For repeated failures, see what to send Runner.

Last updated on September 10, 2026

Was this page helpful?