Your store was created, but we couldn't open it. Find it in your store list, or try again.

Resolve Runner errors for creating, opening, and managing stores: meaning, safe recovery steps, and how to verify the result.

Creating, opening, and managing stores

Messages you may see

• We couldn't save your changes — nothing was lost, try again.
• Image generation failed
• We couldn't set up your copy of this store — nothing was created, so just try again.
• We couldn't create your store. Nothing was saved — try once more.
• Your store was created, but we couldn't open it. Find it in your store list, or try again.
• We couldn't load your stores. They're safe — refresh to try again.
• Answer three quick questions first, so Runner builds the right store for you.
• You're at your {limit}-store limit. Delete a store you no longer need to make room for a new one.
• We couldn't delete this store — it's unchanged. Try again.
• We couldn't delete those stores — they're unchanged. Try again.
• Failed to update store name
• We couldn't save your answers. Nothing was lost — try once more.
• Your project limit has been reached
• We couldn't prepare this store
• The store wasn't completed. Return to the template when you're ready to try again or contact support if this keeps happening.
• We couldn't refresh this store
• Your progress is saved. Check your connection and try loading the latest status again.
• We couldn’t open your store. Try again.
• We couldn't save that change. Try again.

Creating a store and navigating to it can fail independently. A store that was created but did not open should be opened from the store list.

1. Refresh the store list before creating another store. Open an existing newly created store from that list.
2. If Runner asks for three questions, complete the onboarding form and retry creating the store.
3. At a store limit, review your existing stores. Delete one only if you deliberately want to remove it; do not delete a store just to diagnose an error.
4. For a failed template setup, return to the template and retry once, or contact support if it repeats. For a status refresh failure, load the latest status instead of starting another setup.
5. For rename or deletion failures, inspect the list before retrying the intended operation. For general store settings, keep a copy of your intended values, reopen settings, and retry the value that did not save.
6. If favicon image generation fails, retry generation once or upload your own image. Select and save the image after it is prepared; an image preview alone does not confirm it was saved.

Check: The intended store appears once in the list and opens, the intended rename or deletion is reflected there, or the store setting and favicon remain correct after reopening settings.

If the error returns

Contact Support and community after one appropriate retry. Include the exact error, page or conversation URL, workspace/store, approximate time, and what you checked. Remove sign-in codes, credentials, payment details, and customer information.

All account and chat errors