Couldn't add those files
Recovery for creative studio upload, download, and gif errors. Match the exact message, follow safe steps, and verify the result.
Exact messages
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Couldn’t add those files
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Can’t open the file picker here
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Couldn’t package your ad sizes
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The zip didn’t build. Your sizes are still on the canvas — try downloading again.
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Couldn’t download the image.
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Couldn’t copy. Try again.
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Couldn’t turn this video into a GIF
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Some images are unavailable. Upload them again before exporting.
For an unavailable file picker, drag images onto the canvas. For failed uploads, retry and inspect the canvas for the files. For ad-size ZIP failure, retry downloading; the generated sizes remain on the canvas. For image-download or copy failure, retry the same action and check the downloaded file or clipboard result. For GIF conversion failure, retry or download the original video instead. Re-upload unavailable source images before exporting. Success: Open the downloaded output and confirm its contents, or confirm the upload appears. Escalate repeat conversion/export failures with source type, size, and the additional error detail.