Skip to content
Runner AI
Help and reference
English
Esc
navigateopen⌘Jpreview

{platform} search isn't configured

Ad search, campaigns, and saved collections. Exact Runner messages, recovery steps, and checks for the completed result.

For a search timeout or temporary provider failure, retry the saved search after the indicated wait. Missing search configuration is a Runner-side setup issue; report the named platform to support. A permission or authorization limitation requires the named account access or a supported current browser; retry authorization if it timed out.

Preserve campaign inputs when generated copy, keywords, suggestions, or a save fails. Review required fields before submitting. For a failed collection creation or saved ad, reopen the collection list to see whether the item exists before retrying. Success means the collection/ad or campaign draft is visible with the intended contents; it does not mean a campaign was published.

Messages covered:

  • {platform} search isn't configured
  • {platform} search timed out
  • This isn't on your end. Your search is saved. Try again in a minute.
  • {platform} is temporarily unavailable
  • We couldn't load {platform}
  • The ad wasn't saved. Please try again.
  • The collection wasn't created. Please try again.
  • Failed to create collection
  • {provider} authorization timed out. Try again.
  • {provider} authorization is not supported in this browser. Try a current browser.

For repeated failures, see what to send Runner.

Last updated on September 10, 2026

Was this page helpful?