We couldn't connect CJ — double-check the API key and try again.

Supplier credentials, Stripe setup, and customer email connections. Exact Runner messages, recovery steps, and checks for the completed result.

Check the credential named by the message in the provider account, then enter it in Runner’s connection form. Never paste API keys or secrets into chat. Retry the official setup link when Stripe setup cannot open; inspect the returned account and setup status before attempting it again. A failed disconnect can leave the integration active, so refresh its status first.

For customer email enable/disable failures, the previous on/off state remains as the message states. Check that state before retrying; do not send customers a test message to determine it. Recovery is confirmed by the intended connection or email setting persisting after a refresh. Escalate with the provider and failed operation if it persists.

Messages covered:

• We couldn't connect CJ — double-check the API key and try again.
• We couldn't disconnect CJ — it's still connected. Try again.
• We couldn't connect 4PX — check the key and secret, then try again.
• We couldn't disconnect 4PX — it's still connected. Try again.
• We couldn't turn off customer emails — they're still on. Try again.
• We couldn't turn on customer emails — they're still off. Try again.
• We couldn't connect Shippo — check the API key and try again.
• We couldn't disconnect Shippo — it's still connected. Try again.
• Invalid API key. Please check your Shippo API key.
• We couldn't connect your Shopify store — nothing changed on Shopify. Try again.
• Failed to disconnect Shopify store
• Shopify sent back something we couldn't verify. Start the connection again.
• Connection link expired. Please start over.
• Shopify connected but didn't let Runner read your storefront. Reinstall the Runner app and approve all permissions.
• Invalid shop domain. Use the format <store>.myshopify.com
• We couldn't connect Stripe — try again.
• We couldn't open Stripe setup — try again in a moment.
• We couldn't disconnect Stripe — it's still connected. Try again.
• We couldn't reopen Stripe setup — please try again.
• We couldn't reopen Stripe setup. What you already entered in Stripe is saved — try again.
• Couldn't reopen Stripe setup
• Stripe is set up, but we couldn't switch it on for your store. Try again.
• Couldn't switch on payments

For repeated failures, see what to send Runner.